Privacy policy

Last updated: February 13, 2025

Our Umeed Limited (“we,” “us,” or “our”) operates Umeed (the “Website”) and is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our Website or make a purchase.

By using our Website, you agree to the collection and use of information as described in this Privacy Policy.

  1. Information We Collect
  • We may collect and process the following types of personal data:
  • Personal Identification Information: Name, email address, phone number, billing and shipping address.
  • Transaction Information: Payment details and purchase history.
  • Technical Information: IP address, browser type, device type, and browsing behavior on our Website.
  • Marketing & Communications Data: Preferences for receiving marketing materials and communication preferences.


2. How We Collect Your Information

We collect information in the following ways:

  • Directly from You: When you make a purchase, sign up for marketing emails, or contact us.
  • Automatically: Through cookies and tracking technologies when you browse our Website.
  • Third-Party Services: We may receive information from Shopify, Google Analytics, and other marketing tools.


3. How We Use Your Information

  • We use your information for the following purposes:
  • To process and fulfil orders.
  • To provide customer support.
  • To improve our Website and shopping experience.
  • To send marketing emails (if consent is given).
  • To detect and prevent fraud.
  • To comply with legal obligations.


4. Sharing Your Information

We do not sell or rent your personal data. However, we may share it with:

  • Service Providers: Shopify (for payments and store management), couriers (for shipping), and marketing platforms (for emails and ads).
  • Legal Authorities: If required by law or to protect our rights.

 

5. Data Security

We take appropriate security measures to protect your data from unauthorised access, alteration, or disclosure. Payment information is encrypted and processed securely by Shopify.


6. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections to your data.
  • Request deletion of your data.
  • Opt out of marketing emails (unsubscribe link in emails).
  • Restrict or object to certain processing of your data.

To exercise your rights, please contact us at info@umeedclo.com.


7. Cookies & Tracking

We use cookies and tracking technologies to enhance user experience, analyse site traffic, and run targeted ads. You can manage cookie preferences through your browser settings.


8. International Orders & Data Transfer

If you order from outside the UK, your data may be processed in different regions. We ensure data protection measures comply with applicable laws.


9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and continued use of our Website implies acceptance of any updates.


10. Contact Us

For any questions about this Privacy Policy, contact us at:

Our Umeed Limited

124-128 City Road

London, United Kingdom

EC1V 2NX

 

Email: info@umeedclo.com